Privacy Policy

Privacy Policy

Introduction

Welcome to https://residential-water-damage-pomona-ca.ecojohns.com! We are dedicated to maintaining a transparent and secure online environment for our users, ensuring that your privacy is protected at all times. This Privacy Policy outlines the comprehensive approach we take to managing and securing your personal information in compliance with various international data protection laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA), Utah Consumer Sales Practice Act (UCPA), Connecticut Consumer Data Protection Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and many more.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please be informed that this policy does not extend to third-party websites, applications, products, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before engaging with any such external services.

Processing Activities

This Privacy Policy guides our practices when:

  1. You use our applications and services as an authorized user.
  2. You visit our websites that are linked to and governed by this Privacy Statement.
  3. You interact with us through communications like newsletters, emails, calls, or text messages (SMS).

Personal Data Collection

We collect a variety of personal data to enhance your experience and provide our services effectively. The types of information we gather include:

  1. Account Information: Details related to your user account creation and management.
  2. Payment Information: Credit card details, billing addresses, and payment history for processing transactions securely.
  3. Financial Information: Financial data required for accounting and auditing purposes, as well as to assess and manage our financial risks.
  4. Purchase Information: Details about products or services you have purchased from us, including order numbers and purchase dates.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device for tracking and analytics.
  6. Location Data: Geographic coordinates and location-based services data to provide location-specific services.
  7. Feedback: Comments, reviews, or survey responses you share with us to improve our services.
  8. Social Media Information: Publicly available data from social media platforms when users interact with our content or share it.
  9. Product Information: Details about products you browse, view, or purchase on our site.

We collect this data through direct user input, interactions with our systems, and automated technologies, including cookies (explained below). Additionally, third parties may share personal data with us, adhering to their respective privacy policies.

Cookies

We employ cookies to enhance your experience and gather valuable analytics. Cookies are small text files stored on your device that serve various purposes:

  1. Strictly Necessary Cookies: These ensure basic functionalities of our website, such as navigating through pages and enabling security features.
  2. Preference Cookies: They remember user preferences, like language settings or display options.
  3. Analytics Cookies: Used to collect aggregated data about how visitors use our site, helping us improve its performance and content.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their privacy preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus a reasonable period after that to comply with legal obligations or for backup and archival purposes. Once the data is no longer required, we securely delete or anonymize it to protect your privacy.

Security Measures

Implementing robust security measures is paramount to safeguarding your personal data. We employ:

  • Encrypted Communication: To ensure secure data transmission over our networks.
  • Secure Third-Party Processing: Engaging trusted partners who adhere to strict data protection standards to process data on our behalf.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years of age. Our services do not knowingly collect personal information from minors, and we encourage parents or guardians to supervise their children’s online activities.

Your Rights

Depending on your location, you have various rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking us to delete your data in certain circumstances.
  • Restriction: Limiting our processing of your data while we verify its accuracy or address a dispute.
  • Portability: Obtaining your data in a structured, commonly used format, and transferring it to another controller.
  • Objection: Opposing the processing of your data for specific purposes.
  • Non-Discrimination: The right to be free from discriminatory decisions based on personal data.

To exercise these rights or for data-related inquiries, please contact our dedicated privacy team via email at [email protected] or by postal mail at the address provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any privacy-related inquiries, feedback, unsubscribe requests, or data access/correction queries, please reach out to us:

We value your trust in our company and are dedicated to maintaining a transparent and secure online environment.